GBV Case Management Guidelines

Because GBV results in harmful physical, emotional and social consequences that often require information and care from multiple service providers, case management has become an integral part of the response to GBV in humanitarian settings. GBV case management is a structured method for providing help to a survivor whereby the survivor is informed of all the options available to them and the issues and problems facing a survivor are identified and followed up in a coordinated way, and emotional support is provided to the survivor throughout the process. Case management has also become the primary entry point for survivors to receive crisis and longer-term psychosocial support, given the lack of more established health and social support service providers in humanitarian settings.

Inter-Agency Gender-based Violence Case Management Resource Package
The Inter-agency GBV Case Management Guidelines and accompanying training materials represent the culmination of a two-year project spearheaded by the Gender-based Violence Information Management System (GBVIMS) Steering Committee to build capacity on GBV case management, information management, and strengthen the links between these in order to improve services provided to GBV survivors. This resource aims to set standards for quality, compassionate care for GBV survivors in humanitarian settings, with particular focus on the provision of case management services. The guidelines and the accompany training materials will provide GBV service providers in humanitarian settings with the information and guidance they need to establish and provide quality case management services to GBV survivors.

The resource package includes the following:

  • Inter-agency guidelines on the provision of care for GBV survivors, which outlines a survivor-centered approach and process. This includes guiding principles, consent processes, case management methods and protocols, and technical guidance for specific types of abuse and populations—for example, guidance on responding to intimate partner violence and child/early marriage, and for working with adolescent girls, male sexual violence survivors, LGBTI survivors and survivors with disabilities.
  • Case supervision strategies and tools;
  • Training materials that elaborate the content of the guidelines and can build the expertise of staff involved in providing case management and psychosocial care for GBV survivors.

Download the guidelines here [English]

*French and Arabic versions coming in October 2017

To download the tools and training materials, click here.