GBV Case Management Guidelines

Because GBV results in harmful physical, emotional and social consequences that often require information and care from multiple service providers, case management has become an integral part of the response to GBV in humanitarian settings. GBV case management is a structured method for providing help to a survivor whereby the survivor is informed of all the options available to them and the issues and problems facing a survivor are identified and followed up in a coordinated way, and emotional support is provided to the survivor throughout the process. Case management has also become the primary entry point for survivors to receive crisis and longer-term psychosocial support, given the lack of more established health and social support service providers in humanitarian settings.

Inter-Agency Gender-based Violence Case Management Resource Package
The Inter-agency GBV Case Management Guidelines and accompanying training materials represent the culmination of a two-year project spearheaded by the Gender-based Violence Information Management System (GBVIMS) Steering Committee to build capacity on GBV case management, information management, and strengthen the links between these in order to improve services provided to GBV survivors. This resource aims to set standards for quality, compassionate care for GBV survivors in humanitarian settings, with particular focus on the provision of case management services. The guidelines and the accompany training materials will provide GBV service providers in humanitarian settings with the information and guidance they need to establish and provide quality case management services to GBV survivors.

The resource package includes the following:

  • Inter-agency guidelines on the provision of care for GBV survivors, which outlines a survivor-centered approach and process. This includes guiding principles, consent processes, case management methods and protocols, and technical guidance for specific types of abuse and populations—for example, guidance on responding to intimate partner violence and child/early marriage, and for working with adolescent girls, male sexual violence survivors, LGBTI survivors and survivors with disabilities.
  • Case supervision strategies and tools;
  • Training materials that elaborate the content of the guidelines and can build the expertise of staff involved in providing case management and psychosocial care for GBV survivors.

Download the guidelines here [English]

*French and Arabic versions coming in October 2017

To download the tools and training materials, click here.


Download the most recent version of these documents.

Fact Sheets, Overview, Evaluation


User Guide

Implementation Resources

Guidance Notes

  • Government Engagement in the GBVIMS [English]
  • GBVIMS Do’s and Don’ts [English]
  • How Does GBVIMS Data Work with Other Types of GBV Data [English]
  • Provisional Guidance Note: Intersections between the Monitoring, Analysis and Reporting Arrangements (MARA) and The Gender-Based Violence Information Management System (GBVIMS) [English]
  • Note d’orientation provisoire entre le MARA et le GBVIMS  [Français]
  • How to conduct data quality checks [English]
  • How to analyze GBVIMS data [English]

Linking Data Analysis to Programming Series

GBVIMS in the News

  • Researchers seek to ensure safety of women in studies of gender-based violence [English]
  • Getting Data Right, Monday Development Magazine (Interaction) [English]
  • GBV Data Collection and Sharing, Forced Migration Review [English]

Additional Resources

  • Ethical and safety recommendations for researching, documenting and monitoring sexual violence in emergencies, WHO [English] [Français]
  • Inter-Agency Case Management Guidelines [English]
  • Guidelines for Integrating GBV Interventions in Humanitarian Action [Website]
  • Guidelines for Mobile and Remote Gender-Based Violence Service Delivery [English]
  • GBV Blended Curriculum [English]
  • Caring for Survivors Training Guide [English] [Français] [Español] [عربية]
  • Caring for Survivors General/Psychosocial Participant Manual [English] [Français] [Español] [عربية]
  • Caring for Survivors General/Psychosocial Facilitator’s Manul [English] [Français] [Español]
  • Caring for Survivors Medical Participant Manual [English] [Français] [Español] [عربية]
  • Caring for Survivors Medical Facilitator’s Manual [English] [Français] [Español] [عربية]
  • Caring for Survivors Medical Module Power Point Presentations [English] [Français] [Español] [عربية]
  • Caring for Survivors Participant Handouts [English]
  • 510 Data Responsibility Policy [English]
  • Managing GBV Programming in Emergencies, UNFPA (E-Learning Tool) [English]
  • Caring for Child Survivors [English]
  • Establishing Gender-Based Violence Standard Operating Procedures (SOPs) for multi-sectoral and inter-organizational prevention and response to gender-based violence in humanitarian settings [English]
  • Clinical Care for Sexual Assault Survivors, IRC (E-Learning Tool) [English]
  • Report of the Task Force on Protection from Sexual Exploitation and Abuse in Humanitarian Crises, IASC [English]
  • Guidelines for Gender-based Violence Interventions in Humanitarian Settings: Focusing on Prevention of and Response to Sexual Violence in Emergencies, IASC [English]
  • Glossary of Humanitarian Terms: In relation to the Protection of Civilians in Armed Conflict, OCHA [English]
  • Gender Based Violence Tools Manual, RHRC [English]
  • Sexual and Gender-Based Violence against Refugees, Returnees and Internally Displaced Persons: Guidelines for Prevention and Response, UNHCR [English]  [Français] [Español] [عربية]
  • Building Livelihoods: A Field Manual for Practitioners in Humanitarian Settings, Women’s Refugee Commission [English]
  • A survivor behind every number: using programme data on violence against women and girls in the Democratic Republic of Congo to influence policy and practice [English]
  • Safety planning for technology: displaced women and girls’ interactions with information and communication technology in Lebanon and harm reduction considerations for humanitarian settings [English]