The COVID-19 Guidance on Remote GBV Services Focusing on Phone-based Case Management and Hotlines is OUT NOW!!!

Through the GBV Area of Responsibility Helpdesk, GBV responder organisations and agencies International Medical Corps, International Rescue Committee, Trócaire, Norwegian Church Aid, Plan International, UNICEF, UNFPA and UNHCR came together to develop this Guidance to assist GBV responders in establishing and running remote GBV services during the COVID-19 pandemic.

This guidance differentiates two types of services most commonly requested during the pandemic -phone-based cased management services, and hotlines. It draws from and attempts to synthesize good practices that have emerged while agencies try to meet the needs of GBV survivors in a variety of contexts during the COVID-19 pandemic, including the GBVIMS Video and Podcast series and Guidance Notes on GBV Case Management, GBVIMS and COVID-19.

In the Guideline, you will find information to help you:

• Establish and deliver phone-based GBV case management services
• Establish and deliver GBV hotline services
• Safety planning and other support for high-risk clients
• Update referral pathways
• Documentation and data storage
• Supervision and staff care for caseworkers and hotline staff

The Guidance also looks at a variety of additional issues that you may encounter, including technology and network access, as well as Safety Planning.

Stay tuned for the upcoming GBV AoR Community of Practice webinar to introduce the resource.

Following the 2017 publication of the Interagency GBV Case Management Guidelines, the GBVIMS Global Team invested in a capacity-building initiative to operationalize the guidelines: the GBV Case Management Capacity Building Initiative (GBV CM CBI). In 2017-2018, pilot projects were implemented in Bangladesh, Mali, Nigeria and Somalia to finalize and test the approach of the GBV CM CBI, as well as training materials and tools. Since September 2018 and thanks to funding from OFDA, more comprehensive rollouts of the GBV CM CBI have taken place in five target countries: Bangladesh, Central African Republic, Libya, Niger and Yemen.

The GBVIMS Global Team has just published the 2020 Periodic Review of the Case Management Capacity Building Initiative which is available here.

The CM CBI also resulted in the development of a comprehensive CM-CBI Rollout Strategy And Toolkit. The Strategy and Toolkit is designed to act as a guide, or set of recommendations, for actors wishing to roll out the GBV Case Management Guidelines, and is informed by lessons learned from all eight implementations of the GBV CM CBI led by the GBVIMS Global Team. Find the Strategy and Toolkit here.

Find out more on this podcast about the CM-CBI!

NOW IN AVAILABLE IN FRENCH

The GBVIMS Steering Committee has put together a series of video shorts and podcasts on remote GBV case management in the context of the COVID-19 response.

The series is aimed at supporting GBV caseworkers and supervisors to adapt their service provision in the context of governmental policies imposed in response to the COVID-19 pandemic, such as movement restrictions, confinement, lockdown or other containment strategies. In many cases, GBV service providing organizations will have to shift their service provision to remote home-based case management over the phone (e.g. hotlines). Such a shift in the modalities of service delivery requires considerable adaptation for different areas of service provision.

Check out the first ever Primero/GBVIMS+ Periodic Review (Libya, Bangladesh, Lebanon and Nigeria rollouts) here!

Skype helpdesk (gbvimshelp) and email (gbvims@gmail.com) available to help as questions or problems arise. Additional skype helpdesk (gbvimsaide) available for French-speakers.