GBVIMS, Case Management and COVID-19

Announcement: Remote GBV Case Management series in the COVID-19 response

The GBVIMS Steering Committee has put together a series of video shorts and podcasts on remote GBV case management in the context of the COVID-19 response.

The series is aimed at supporting GBV caseworkers and supervisors to adapt their service provision in the context of governmental policies imposed in response to the COVID-19 pandemic, such as movement restrictions, confinement, lockdown or other containment strategies. In many cases, GBV service providing organizations will have to shift their service provision to remote home-based case management over the phone (e.g. hotlines). Such a shift in the modalities of service delivery requires considerable adaptation for different areas of service provision.

The series covers the following topics:

GBVIMS COVID-19 Series/Episode 1: COVID-19, The GBVIMS, and Case Management Data Management and Storage: This podcast episode kicks off a new series dedicated to the current COVID-19 pandemic. The GBVIMS technical team discusses how COVID-19-related restrictions and lockdowns impact the GBVIMS and case management data collection and storage. In addition, we discuss how our new digital platform, Primero/GBVIMS+, can allow service providers to continue delivering lifesaving case management services to GBV survivors. The podcast can be found here.


GBVIMS COVID-19 Series/Episode 2: Updating referral pathways: This episode aims to provide practical support to GBV service providers, as well as the interagency GBV coordination body in country (e.g. GBV sub-sector or cluster) to adapt their referral pathways in response to the COVID-19 Pandemic. The video short can be found here [English] [French] [Spanish] [Arabic] and the podcast can be found here [English] [French] [Spanish] [Arabic].


GBVIMS COVID-19 Series/Episode 3: Pre-requisites to shift to remote case management over the phone: This episode outlines when to consider remote GBV case management, what you need to shift to remote case management and who should provide it. The video short can be found here [English] [French] [Arabic] [Spanish] and the podcast can be found here[English] [French] [Arabic] [Spanish].

GBVIMS COVID-19 Series/Episode 4: Taking a crisis call – what to say and how to say it: This episode covers the guiding principles for taking crisis calls; Profiles of  the types of people who will call you and a checklist of things you must have ready before you take a call; How crisis GBV case management on the phone will differ from face to face. The video short can be found here [English] [French] [Arabic] [Spanish] and the podcast can be found here [English] [French] [Arabic] [Spanish].

GBVIMS COVID-19 Series/Episode 5: Safety planning with survivors over the phone: This episode presents how safety planning will be conducted over the phone with survivors whose safety is at risk, particularly for survivors of intimate partner violence (IPV). The video short can be found here [English] [French] [Arabic] [Spanish] and the podcast can be found here [English] [French] [Arabic] [Spanish].

GBVIMS COVID-19 Series/Episode 6: Confidentiality and documentation: When shifting case management services from safe spaces to remote service delivery over the phone, this will have an implication on how to manage confidentiality, and the documentation of GBV cases. This episode presents strategies on how this adaptation can be managed and what organisations need to consider. The video short can be found [English] [French] [Arabic] [Spanish] and the podcast can be found here [English] [French] [Arabic] [Spanish].

GBVIMS COVID-19 Series/Episode 7: Remote Supervision and Staff Care: This episode presents strategies on how to adapt supervision and staff care remotely in the context of the COVID-19 response where supervisors are unlikely to be physically present where caseworkers are providing services. The video short can be found here [English] [French] [Spanish] [Arabic] and the podcast can be found here [English] [French] [Spanish] [Arabic].

In addition to the series, the GBVIMS Steering Committee has drafted a guidance note on Case management, GBVIMS and GBVIMS+ in the context of COVID-19 that can be found here [English] [French] [Arabic] [Spanish]. The podcast on the guidance note can be found here.

If the links to the series and guidance note in French, Arabic and Spanish are not yet available, please stand by and these will soon be online.

If you have any further questions, please contact the GBVIMS Global Team at gbvims@gmail.com. To subscribe to the GBVIMS mailing list and receive all learning products developed by the GBVIMS Global Team, you can go to www.gbvims.com and follow the instructions at the bottom of the welcome page.

For information on accessing the GBVIMS emergency intake form please see our dedicated page here.