GBVIMS: Gender-Based Violence Information Management System

  • About the GBVIMS
    • GBVIMS and Primero/GBVIMS+ Monitoring and Evaluations
    • GBVIMS Background
    • Purpose
    • Learn About the GBVIMS
    • Where is the GBVIMS?
    • Who is the GBVIMS Global Technical Team?
    • Frequently Asked Questions
    • GBVIMS Donors and Supporters
  • GBVIMS Basic Tools
    • GBV Classification Tool
    • Intake and Consent Forms
    • Incident Recorder
    • GBV Information Sharing Protocol Template
    • User Guide
  • Primero/GBVIMS+
    • Primero/GBVIMS+ Learning Resources
    • Rolling out Primero/GBVIMS+
  • Implementation
    • GBV Case Management
    • Rollout Guidelines
    • Facilitator’s Guide
    • Data Analysis
    • Data Analysis E-Learning Tool
    • Technical Support
    • Data Protection
  • Learn More
    • Access the GBVIMS
    • GBVIMS Incident Data: Analysis and Advocacy
    • Guidance Notes
    • Linking Data Analysis to Programming
    • Video Shorts
    • Podcast
    • Additional Resources
  • Resources
  • COVID-19
    • Guidance and Guidelines for GBVIMS, GBVIMS+ and Case Management during COVID-19
    • Podcast and Video Series: Remote GBV Case Management

Common Technical Support Issues and Solutions

These are commonly asked questions or technical support issues that may be faced by GBVIMS Users.  For solutions, click on the links below:

  1. The  dropdown menu for a field on the Incident Data worksheet does not contain all the options I want to enter.
  2. I can’t customize a dropdown menu.  When I make the changes I want to the tables on the Menu Data worksheet and click ‘Update Menus in the Incident Data Worksheet’ nothing happens.  Why?
  3. Why can’t I modify certain cells on the Incident Recorder?
  4. When I try to type in the data I want to enter into the Incident Data worksheet, I get a ‘DATA ENTRY ERROR’ box.  Why?
  5. I don’t know/have forgotten the password to open my IR.  What should I do?
  6. Why are there missing columns from my IR?
  7. Why are there missing rows and/or missing data from my IR and pivot tables?  OR There seems to be missing information from my pivot table.  Why is this?
  8. I cannot find the filter buttons on my IR. What do I do?
  9. Which version of Excel should I use to save the IR?
  10. When I open the IR I receive a message that says “Excel has found unreadable content” and then lists a number of pivot tables. What does this mean?
  11. I’m having difficulty entering dates into the Incident Data worksheet and an error box keeps appearing. What am I doing wrong?
  12. When I click on Monthly Statistics worksheet, it’s completely empty!  Is it broken?
  13. Why can’t I click on any of the cells on the Monthly Statistics worksheet?
  14. Why can’t I edit my pivot tables?  None of my pivot tables have a Pivot Table Field List or an Areas Section.
  15. When I click on my pivot table, there are no blue lines outline the table.  What should I do?
  16. I need to add new formatted lines to the Incident Recorder because we have already reached row 100o.  How can I do this?
  17. I want to sort the data in a column.  How can I do this?
  18. I want to add additional options to choose from in the drop down menu OR I would like to customize the drop down menus.  How can I do this?
  19. I need to password protect the incident recorder. How can I do this?

COVID-19 Guidance on Remote GBV Services Focusing on Phone-based Case Management and Hotlines OUT NOW!!!

The COVID-19 Guidance on Remote GBV Services Focusing on Phone-based Case Management and Hotlines is OUT NOW!!! Through the GBV Area of Responsibility Helpdesk, GBV responder organisations and agencies International Medical Corps, International Rescue Committee, Trócaire, Norwegian Church Aid, Plan International, UNICEF, UNFPA and UNHCR came together to develop this Guidance to assist GBV responders […]

GBV Case Management Capacity Building Initiative Announcement: Strategy and Toolkit Now Out!

Following the 2017 publication of the Interagency GBV Case Management Guidelines, the GBVIMS Global Team invested in a capacity-building initiative to operationalize the guidelines: the GBV Case Management Capacity Building Initiative (GBV CM CBI). In 2017-2018, pilot projects were implemented in Bangladesh, Mali, Nigeria and Somalia to finalize and test the approach of the GBV […]

GBVIMS and COVID-19 Announcement: Remote GBV Case Management series in the COVID-19 response

NOW IN AVAILABLE IN FRENCH The GBVIMS Steering Committee has put together a series of video shorts and podcasts on remote GBV case management in the context of the COVID-19 response. The series is aimed at supporting GBV caseworkers and supervisors to adapt their service provision in the context of governmental policies imposed in response […]

EMAIL: gbvims@gmail.com [en & fr]

SKYPE: gbvimshelp [en] • gbvimsaide [fr]

Copyright © 2021 GBVIMS: Gender-Based Violence Information Management System

  • About the GBVIMS
    • GBVIMS and Primero/GBVIMS+ Monitoring and Evaluations
    • GBVIMS Background
    • Purpose
    • Learn About the GBVIMS
    • Where is the GBVIMS?
    • Who is the GBVIMS Global Technical Team?
    • Frequently Asked Questions
    • GBVIMS Donors and Supporters
  • GBVIMS Basic Tools
    • GBV Classification Tool
    • Intake and Consent Forms
    • Incident Recorder
    • GBV Information Sharing Protocol Template
    • User Guide
  • Primero/GBVIMS+
    • Primero/GBVIMS+ Learning Resources
    • Rolling out Primero/GBVIMS+
  • Implementation
    • GBV Case Management
    • Rollout Guidelines
    • Facilitator’s Guide
    • Data Analysis
    • Data Analysis E-Learning Tool
    • Technical Support
    • Data Protection
  • Learn More
    • Access the GBVIMS
    • GBVIMS Incident Data: Analysis and Advocacy
    • Guidance Notes
    • Linking Data Analysis to Programming
    • Video Shorts
    • Podcast
    • Additional Resources
  • Resources
  • COVID-19
    • Guidance and Guidelines for GBVIMS, GBVIMS+ and Case Management during COVID-19
    • Podcast and Video Series: Remote GBV Case Management