These are commonly asked questions or technical support issues that may be faced by GBVIMS Users. For solutions, click on the links below:
- The dropdown menu for a field on the Incident Data worksheet does not contain all the options I want to enter.
- I can’t customize a dropdown menu. When I make the changes I want to the tables on the Menu Data worksheet and click ‘Update Menus in the Incident Data Worksheet’ nothing happens. Why?
- Why can’t I modify certain cells on the Incident Recorder?
- When I try to type in the data I want to enter into the Incident Data worksheet, I get a ‘DATA ENTRY ERROR’ box. Why?
- I don’t know/have forgotten the password to open my IR. What should I do?
- Why are there missing columns from my IR?
- Why are there missing rows and/or missing data from my IR and pivot tables? OR There seems to be missing information from my pivot table. Why is this?
- I cannot find the filter buttons on my IR. What do I do?
- Which version of Excel should I use to save the IR?
- When I open the IR I receive a message that says “Excel has found unreadable content” and then lists a number of pivot tables. What does this mean?
- I’m having difficulty entering dates into the Incident Data worksheet and an error box keeps appearing. What am I doing wrong?
- When I click on Monthly Statistics worksheet, it’s completely empty! Is it broken?
- Why can’t I click on any of the cells on the Monthly Statistics worksheet?
- Why can’t I edit my pivot tables? None of my pivot tables have a Pivot Table Field List or an Areas Section.
- When I click on my pivot table, there are no blue lines outline the table. What should I do?
- I need to add new formatted lines to the Incident Recorder because we have already reached row 100o. How can I do this?
- I want to sort the data in a column. How can I do this?
- I want to add additional options to choose from in the drop down menu OR I would like to customize the drop down menus. How can I do this?
- I need to password protect the incident recorder. How can I do this?