Check out these new video resources from the IRC, looking into two aspects of monitoring and evaluation for GBV Case Management: The GBV Case Management Outcome Scales, and the GBV Case Management Key Performance Indicators ("Pulse").
GBV Case Management Outcome Scales
Monitoring and evaluation (M&E) is an important part of accountable and effective GBV response, but traditionally the sector has focused on outputs. Outputs are indicators that count the number of people served for a specific intervention/service provided or the products, goods, services and immediate results produced directly by the project. Some GBV-related examples of this could include the number of clients receiving case management and psychosocial services, the number of staff trained, and the number of dignity kits distributed. The GBV Case Management Outcome Monitoring Scales aims to go beyond measuring outputs, to measuring outcomes. Outcomes are indicators that measure the short-term and medium-term effects of a program’s outputs, including the changes/progress that contributes to the program’s overall goal or higher-level outcome. There are two main objectives of the GBV Case Management Outcome Monitoring Scales:
1. To provide GBV caseworkers with a tool to support their work with individual women and older adolescent girls.
2. To provide GBV response teams with high-quality, aggregated data on psychosocial functioning and stigma across their client caseload to inform programming improvements.
Watch this video from the IRC to find out more about how to analyse the GBV Case Management Outcome Scales:
Key Performance Indicators ("Pulse")
Performance indicators are measurable values that show how we are achieving pre-determined objectives. They serve as a means for measuring the performance of a process. In plain terms, these indicators can be used to measure progress against goals by providing a way for stakeholders to understand levels of performance. The KPIs are embedded in GBVIMS+ under the “Pulse/KPI” section. They are automatically calculated based on the information entered in GBVIMS+ cases and incidents by caseworkers. To learn more about how to use KPIs to monitor quality of care, check out this video from the IRC:
The GBVIMS+ Case Management Companion Guide is designed to accompany the GBVIMS+ User Guide and highlight the forms, features, and functionalities in GBVIMS+ that facilitate GBV case management service provision, supervision, including remote supervision, and monitoring quality of GBV case management services. Access the GBVIMS+ Case Management Companion Guide here
The COVID-19 Guidance on Remote GBV Services Focusing on Phone-based Case Management and Hotlines is OUT NOW!!! Through the GBV Area of Responsibility Helpdesk, GBV responder organisations and agencies International Medical Corps, International Rescue Committee, Trócaire, Norwegian Church Aid, Plan International, UNICEF, UNFPA and UNHCR came together to develop this Guidance to assist GBV responders […]