(Updated 2026)
When face-to-face GBV services are disrupted, survivors still need safe, confidential, and quality support. This guidance helps GBV service providers adapt their services to remote modalities while maintaining survivor-centred, ethical and safe practice.
The guidance provides practical, step-by-step recommendations on:
- Deciding when remote service delivery is appropriate;
- Establishing and managing GBV hotlines;
- Adapting GBV case management for phone-based delivery;
- Updating referral pathways;
- Ensuring safe data management, confidentiality and survivor safety;
- Strengthening supervision, staff care and quality assurance; and
- Supporting both adult and child survivors, including guidance on when remote services are appropriate and when in-person care should be prioritized
Designed for GBV practitioners, managers and coordinators, this resource can be used whenever in-person services are unsafe or inaccessible due to pandemics, epidemics, insecurity, movement restrictions or other humanitarian crises. It complements existing interagency GBV case management guidance by focusing specifically on safe and effective remote service delivery.