Common Technical Support Issues and Solutions

These are commonly asked questions or technical support issues that may be faced by GBVIMS Users.  For solutions, click on the links below:

  1. The  dropdown menu for a field on the Incident Data worksheet does not contain all the options I want to enter.
  2. I can’t customize a dropdown menu.  When I make the changes I want to the tables on the Menu Data worksheet and click ‘Update Menus in the Incident Data Worksheet’ nothing happens.  Why?
  3. Why can’t I modify certain cells on the Incident Recorder?
  4. When I try to type in the data I want to enter into the Incident Data worksheet, I get a ‘DATA ENTRY ERROR’ box.  Why?
  5. I don’t know/have forgotten the password to open my IR.  What should I do?
  6. Why are there missing columns from my IR?
  7. Why are there missing rows and/or missing data from my IR and pivot tables?  OR There seems to be missing information from my pivot table.  Why is this?
  8. I cannot find the filter buttons on my IR. What do I do?
  9. Which version of Excel should I use to save the IR?
  10. When I open the IR I receive a message that says “Excel has found unreadable content” and then lists a number of pivot tables. What does this mean?
  11. I’m having difficulty entering dates into the Incident Data worksheet and an error box keeps appearing. What am I doing wrong?
  12. When I click on Monthly Statistics worksheet, it’s completely empty!  Is it broken?
  13. Why can’t I click on any of the cells on the Monthly Statistics worksheet?
  14. Why can’t I edit my pivot tables?  None of my pivot tables have a Pivot Table Field List or an Areas Section.
  15. When I click on my pivot table, there are no blue lines outline the table.  What should I do?
  16. I need to add new formatted lines to the Incident Recorder because we have already reached row 100o.  How can I do this?
  17. I want to sort the data in a column.  How can I do this?
  18. I want to add additional options to choose from in the drop down menu OR I would like to customize the drop down menus.  How can I do this?
  19. I need to password protect the incident recorder. How can I do this?

Latest news and updates

April 14, 2020

GBVIMS and COVID-19 Announcement: Remote GBV Case Management series in the COVID-19 response

NOW IN AVAILABLE IN FRENCH The GBVIMS Steering Committee has put together a series of video shorts and podcasts on remote GBV case management in the context of the COVID-19 response. The series is aimed at supporting GBV caseworkers and supervisors to adapt their service provision in the context of governmental policies imposed in response […]
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July 28, 2017

Protection-Related Information Management System

                    Primero/GBVIMS+ is an open source software platform that helps humanitarian and development workers manage gender-based violence data with tools that facilitate case management and incident monitoring. It is an enhancement of the current GBVIMS database (Incident recorder) with an added function for GBV Case management. […]
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June 8, 2016

Somalia leads the way in GBV Case Management knowledge transfer

Maria Caterina Ciampi (GBVIMS Case Management Technical Specialist), and Kate Rougvie (GBVIMS Inter-agency Coordinator) of the GBVIMS Global Team, traveled to Somalia in April 2018 to work with National GBVIMS Coordinator Elizabeth Kigen to support the strengthening of Case Management capacity across GBVIMS user organisations, following a series of trainings, and trainings-of-trainers delivered during 2017. […]
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July 28, 2026

New Resource: Phone-Based Case Management and Hotlines During Pandemics & Epidemics

We are happy to release a new resource, "Guidance on Remote GBV Services: Phone-Based Case Management and Hotlines During Pandemics & Epidemics." Designed for GBV practitioners, managers and coordinators, this resource can be used whenever in-person services are unsafe or inaccessible due to pandemics, epidemics, insecurity, movement restrictions or other humanitarian crises. It complements existing […]

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October 7, 2025

New Resource: Updated Child Marriage Chapter & Module 16 Tools

We are pleased to announce the release of the updated Part 3, Chapter 3: GBV Case Management for cases of Child Marriage,  together with the new Module 16 training package. This comprehensive update strengthens case management support for girls affected by child marriage across all stages of marriage: before (at risk), during (married), and after (divorced, separated, or widowed) and equips caseworkers […]

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June 19, 2024

New Resources! Training Module on GBV Case Management Responses to SEA - out now!!!

The training module on GBV Case Management Responses to SEA was designed toaccompany the Interagency GBV Case Management Guidelines Training Materials andthe forthcoming GBV Case Management E-learning (an online adaption of theInteragency GBV Case Management Guidelines Training Materials). This module wasdeveloped under UNFPA’s leadership in collaboration with the inter-agency GBVIMSSteering Committee - IRC, IMC, UNICEF […]

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SKYPE: gbvimshelp [en] • gbvimsaide [fr]

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